Frequently Asked Questions

Can I still use your services if I have a primary care provider?

 

Absolutely! We are here to help you when you need our services. At your request we can work collaboratively with your doctor for your treatment. We can even go further to ensure continuity of care by communication with your doctor regarding any treatment you received from us.

 

How does the process work to receive treatment?

 

You simply call us at 704 747-2262 to discuss your medical needs. If your condition can be appropriately treated with a personalized housecall visit, an appointment will be made for you to be seen in your home, workplace, hotel, or other convenient location. Sometimes it is determined by the physician prior to your visit or during a visit that your condition requires emergency room care or another type of medical service. If this determination is made during a housecall visit, we will contact 911 for you and stay with you until you are safely transported to the hospital. Otherwise you will be advised on how to seek more appropriate care, such as in an emergent situation, hanging up the phone with us and calling 911 immediately.

 

For further step-by-step instructions click the How It Works button below.

 

What services do you offer?

 

We offer a suite of healthcare solutions to meet your needs. For a list of some of those services please see the services section of our website and view our service menu.

 

What hours are your services available?

 

Our services are available 24 hours a day, even on weekends and holidays.

 

Can I be seen on weekends and holidays?

 

Yes, you can receive treatment when you really need it even on weekends and holidays. * Some days require special arrangement for an appointment.

 

What areas do you service?

 

We service the entire metropolitan area of Charlotte, North Carolina. If you would like to know if we travel to your area please call us or send us a message on our contact page.

 

I need to be seen about a private matter. Can I expect confidentiality concerning my treatment?

 

We developed our direct-fee services with your privacy in mind. We will make every reasonable effort to protect your privacy. Please see our privacy policy for more information.

 

What kind of provider will see me during a medical housecall?

 

You will be always be seen by a well qualified, board-certified, licensed physician.

 

What are the costs of your services?

 

Our fees vary by type of service provided. For more detailed information on pricing of services call us today. You can also visit the our fees section our services tab to learn more.

 

What type of patients do you treat?

 

We treat patients of all ages from newborns to the mature adult. We even focus on eldercare needs.

 

What if I need to see a specialist in another area of medicine?

 

We offer a comprehensive suite of services. However if you need referral to a specialist in another area of medicine, we will coordinate . We have an extensive community network to help you address any of your health, wellness, or life needs.